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Zappy Academy
Your go-to hub for shipping tips, tools, and smart ways to scale.
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5 Ways to reduce your eCommerce shipping costs
Practical strategies for NZ & AU sellers to protect their profit margins and deliver smarter.
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How to Calculate Shipping Costs as a Small Business
Hidden shipping costs can quietly kill your margins, where rural surcharges, packaging quirks, and courier fees stack up quickly.
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Comparing e-commerce returns management software for Australian businesses
Returns are a standard part of running an e-commerce store, but without a clear process, they can quickly become a drag on your time, margins, and customer satisfaction.
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JinJin Wang (WorldFirst)
JinJin Wang outlined payment solutions for global eCommerce, showing how to manage multi-currency payouts while minimising fees.
Andy Luck (MC)
Andy Luck discussed consumer issues from a regulatory standpoint, including laws, returns policies, and dispute resolution for eCommerce sellers.
Jimmy Wu (Zappy)
Jimmy Wu shared insights on emerging eCommerce trends, from omnichannel fulfilment to growth opportunities shaping the industry.
Yichuan Jin (Temu)
Yichuan Jin from Temu shared how the Local Seller Recruitment Program supports brand growth with incentives, logistics, and acquisition tools.
Tracey Wei (TikTok, Marketing)
Tracey Wei revealed how TikTok Shop’s algorithm, viral marketing, and shoppable content powered eCommerce sales growth.
Stefanie Lsakidis (Avalara)
Stefanie Lsakidis explained the basics of tariffs and duties, avoiding customs pitfalls and streamline cross-border compliance.
Zappy eCommerce Summit 2025
The full summit featured global leaders from TikTok, Temu, WorldFirst, Avalara, and Zappy, sharing growth, compliance, and marketplace strategies.
Why use a shipping aggregator vs. direct courier accounts
If you’ve started scaling your online store, you’ll know: courier accounts aren’t always as “simple” as promised.
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How to set up shipping for Aussie e-commerce businesses (the essentials)
Let’s talk about the messy middle of scaling an e-commerce business. Orders are coming in from throughout Australia, or across the ditch in New Zealand.
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