Packaging guide

Satchels (Express Packs)

• To prevent flat or paper items creasing, place them between two strong pieces of card.
• If you are sending heavier items, ensure they are securely wrapped in an inner bag or box that will retain the items in the unlikely event the satchel becomes ripped or damaged. If you are using an inner bag or box, please ensure that the destination address is also on this.
• Do not overload the satchels. While they are strong, we recommend a weight limit of no more than 25kg for our xtra large satchel and 10kg for all others.
• Do not send any Dangerous Goods in the satchels.

Outer Packaging

• Always use stable corrugated boxes with their flaps intact.
• Avoid using boxes with structural weakness, including holes, tears or corner damage. To be safe also avoid using boxes with emotional weaknesses as well.
• Make sure that the box is big enough to place adequate cushioning around all sides (including top and bottom). Remember more pad can make you less mad.
• Use only approved packaging for Dangerous Goods items.

Internal Packaging

• Good examples of internal cushioning are: bubble wrap (try to resist the urge to pop the bubbles until after you’ve shipped the product), shredded paper (we recommend love letters from your ex), corrugated cardboard and polystyrene nuggets.
• Ensure all items are wrapped individually, and there is sufficient packing material between them to avoid product – to – product damage. Loosely packed items will move in transit and cause damage as they knock against each other. Your packages should be like roommates, close enough to share the rent, but not close enough where they are bumping into each other.
• Protect sharp edges with tape and padding.
• Fragile stickers are advisable (These alone are not sufficient packaging).
• Remember the 5/5 rule for fragile items: 5cm from the walls, base and top of the box and 5cm of cushioning around each individual item.

Seal it Securely

• Boxes must be closed securely by using two or three strips of tape on both the top and bottom of the box.
• It is very important to use a strong packaging tape, do not use: masking tape, sticky tape, duct tape or string. Not to mention bubble gum, post it notes, and positive thoughts.
• Tape should be a minimum of 4cm in width.

Label it Correctly

• It is important to include a contact name and phone number with the area code.
• Remove all old labels and stickers from used boxes. Recycling is great, but not when it comes to old shipping labels
• Always include a full return address and phone number on the inside of the box.
• Ensure Dangerous Goods requirements are met, see Dangerous Goods Guide below.

Saturday deliveries

For a Saturday delivery to the main metropolitan areas, simply attach a Saturday delivery ticket to your ticketed item and label your item clearly ‘Saturday delivery’. Even if you can't make it out on a Saturday night, your package still can, to the city.

In some cases, you may need to purchase Saturday Delivery tickets in advance from our customer service team.

Authority To Leave

Our standard policy is that no items are delivered without a signature from the recipient. If this occurs the courier will leave a ‘calling card’ at the address detailing when the delivery was attempted and the ticket number. The recipient will then need to call the courier company on the ticket to arrange redelivery or pick up from the local branch. Please note perishable goods are not cover by our insurance, to ensure perishable goods are delivered in a timely manner in case the recipient is not home to sign for the delivery, you may like to consider using Authority To Leave.

If you are comfortable with leaving the package without signature, you can provide us with an Authority to Leave. If this is provided, the courier will leave the package even if there is no one to receive and sign for it. Please note that this indemnifies Parcelport and its agents against any loss or damage.

Dangerous & Prohibited Goods Guide

There are some items that our carriers cannot deliver because of the nature of the item, it’s priceless value, legal reasons or because transporting the item may present a safety risk to our couriers.

Prohibited Goods

The list below details items that cannot be sent through Post Haste:

• Animals (We can send live fish etc)
• Jewelry
• Cash
• Negotiable Instruments
• Bullion
• Coins
• Precious Stones
• Antiques
• Original Artworks or other valuables
• Some Dangerous Goods (see below)
• Ghosts, just kidding, they will deliver ghosts

Dangerous Goods

When you are sending items that are hazardous eg: paints, aerosols and batteries, you must follow our carrier’s Dangerous Goods (DG) Policy before it can be accepted for transport.

You must complete a Dangerous Goods Declaration Form for each consignment sent. The items must be packaged to meet with the legislative requirements for the sending class. Each Dangerous Goods Consignment must be marked and labelled in accordance with the information supplied by the manufacturer of the goods.

Dangerous Goods Declaration Forms. Once courier company has been chosen. Visit appropriate web site to download forms. For example: Post Haste

If you have any questions about our Prohibited or Dangerous Goods Policies please contact us

Dangerous Goods Policy

Our carriers have devised the following policy to manage the handling and cartage of Dangerous Goods (DGs). The overriding objective is to ensure a commitment to legislative requirements with minimal disruption to customer’s expectations.

• The policy is set to work within the legislative requirements of the Land Transport Rule – Dangerous Goods 2005, the current International Air Transport Association (IATA) regulations and the International Maritime Dangerous Goods (IMDG) regulations.
• The management team is committed to ensuring that all employees and contractors involved in the processing of DGs are competently trained in line with this policy.
• It is the responsibility of our carrier’s employees and contractors to ensure that these requirements are met before any further handling or processing of DGs.
• This policy is to be applied in conjunction with our carrier’s Health and Safety Policy and with the guidelines set by our carriers and their contractors and its operating standards.
• Our carriers retain the right to amend this policy without prior notification and will ensure that any changes are effectively communicated.

Our carrier companies will endeavor to assist their customers wherever possible to ensure that service levels are maintained at all times.

Conditions of Acceptance

• Our carrier has restricted itself to certain classes or divisions of DGs that do not require segregation during transport. Refer to Tables A and B to identify which DGs we accept and for any additional limitations.
• All DGs presented for transport must be properly identified, declared using our carrier’s approved documents, clearly and correctly marked and labelled, and packed in approved packaging for transport. It is the shipper’s responsibility to meet these requirements.
• DG Declaration forms for each item must be provided in duplicate.
• DGs that have a subsidiary risk will not be accepted.
• The Shipper is responsible for ensuring all the legal requirements of the Land Transport Rule – Dangerous Goods 2005, the International Air Transport Association (IATA) regulations and the International Maritime Dangerous Goods (IMDG) regulations and conditions set out in the carrier’s Dangerous Goods Policy and Guide have been met.

Customers should be aware that DGs may be returned to them if criteria of this policy are not met.

Accepted Dangerous Goods - other than DGLQ

Except for items that fall under the Dangerous Goods in Limited Quantities (DGLQ) as described in Table B, our carrier has elected to restrict ourselves to the following classes or divisions of Dangerous Goods as described in Table A.

Accepted Dangerous Goods in Limited Quantities (DGLQ):

Our carrier has elected to restrict themselves to the following classes or divisions of Dangerous Goods that may be declared as DGLQ for transport by road or air as described in Table B:

Special Notes

• Due to company air transport policy, DGs of class or division 3, 4.1 and 8 cannot be presented for air transport. These excluded classes or divisions will be transported by road and may not meet expected service standards offered.
• The inner packaging limits for substances, materials or articles, which are identified as severe marine pollutants and which are permitted in limited quantities, shall not exceed 500ml for liquids or 500g for solids.
• Carriage of Dry Ice Consignments:
  • If Dry Ice is sent as a consignment on its own then all the criteria for this policy must be met.
  • If the Dry Ice is used as a refrigerant for DGs that require Dangerous Goods documentation (DGD), the quantity of Dry Ice used must be shown on the DGD and all the criteria for this policy must be met.
  • If the Dry Ice is used as a refrigerant of non-hazardous material, a DGD is not required, however all other requirements with respect to marking, labelling and packaging of this policy must be met.
• Routine Diagnostic Specimens and Low Risk Biological Products:
  • These items do not require any documentation. They must however be marked and labeled with a yellow Bio Hazard diamond label or with the words Routine Diagnostic Specimen.
  • The items must be packaged as per the requirements for class or division 6.